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If
you are experiencing problems getting connected to Broadband and
your router is displaying a flashing ADSL light follow these steps to
troubleshoot the problem: Telephony - Test
that your phone line is working OK by checking for a dial tone. If your
phone does not have a dial tone, this indicates a telephony problem
which should be reported to the telephony provider. Interference may be
caused if you use cordless phones so make sure that the cordless' base
unit is connected via a ADSL filter also .
Restart - Shut
down your router and and wait for approximately 60 seconds, and unplug
the filter from the telephone socket. Restart the router. Once
the router has completely restarted, wait for a minute to allow the
router to re-syncronize.
Check cabling - Check the connection sequence for your modem :
- Your router should connect to an ADSL filter
- This filter should connect directly to your phone socket ensuring there are no splitters on the telephone socket.
- You should not use a phone extension cable as this can lead to the deterioration of the Broadband signal.
NOTE: All
other phone devices in your property must be connected via filters also
otherwise you may not be able to connect. This includes equipment such
as a cordless phone base unit, a satellite digibox, a fax machine and
some alarm systems. Interference - Remove
all other devices connected to the phone line in your property so that
your router is the only device connected to the phone line via an ADSL
filter. Reboot and retry connecting .
If this does not resolve
the problem then try changing tthe filter to make sure it is not
faulty. If it still dosen’t work connect the router to the main BT
socket (The main BT socket is the point where the telephone line enters
the property to check if that works .
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