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Removing an extraneous identity from Office
Posted by John Farrell on 28 February 2018 09:09 AM
Basically, having a Work and a Personal account in Office is bad:

 When you log in with a Microsoft work account, the computer then checks with the Microsoft work online servers to authenticate you and eventually, you are connected to completely different services than if you log in with a Microsoft personal account.


To remove the extra account fully and quickly:

Even after deleting the personal account, the corresponding Office profile and credentials will actually remain in the cache for a short time. To resolve this issue,

Delete the Office Profile, and credentials, associated with a removed logon identity

To do that, browse to that user's Office profile in the registry, and delete it.

To delete an Office profile that may still be cached

    1. From Registry Editor, browse to:

                 HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity\Identities

    1. Choose the Office profile that you want to delete, and then choose Delete.
    2. From the Identity hive, navigate to the Profiles node, choose that same identity, open the shortcut menu (right-click), and then choose Delete


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