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Shared Mailboxes - Deleted and Sent Items
Posted by on 02 September 2020 10:25 AM
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Here are the reg fixes to make sent items and deleted items from a shared mailbox go into the shared mailbox folders rather than the user who sends/deletes them:
Sent Items:
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Click Start, click Run, type regedit, and then click OK.
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Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences
Note
The x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013, 14.0 = Office 2010).
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On the Edit menu, point to New, and then click DWORD Value.
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Type DelegateSentItemsStyle, and then press Enter.
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Right-click DelegateSentItemsStyle, and then click Modify.
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In the Value data box, type 1, and then click OK.
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Exit Registry Editor.
Deleted Items:
- Quit Outlook.
- Start Registry Editor.
- Locate the registry key that is appropriate for your version of Outlook.
HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\General
NoteThe x.0 placeholder represents your version of Office (16.0 = Office 2016, Office 2019 or Office 365, 15.0 = Office 2013, 14.0 = Office 2010, 12.0 = Office 2007).
- Right-click the DelegateWastebasketStyle value, and then click Modify.
If the key is not present, use the following steps to create it:
- Right-click the General folder in the path that is defined in step 4 in the "To Switch the Destination of Deleted Items" section earlier in this article.
- Point to New, and then click DWORD Value.
- Type DelegateWastebasketStyle, and then press Enter.
- Change the value data in the Edit DWORD Value dialog box to one of the following values:
- 8 = Stores deleted items in your folder.
- 4 = Stores deleted items in the mailbox owner's folder.
Note Make sure that the delegate user has at least Author level rights for the Deleted Items folder of the owner's mailbox. If the delegate does not have these rights, and this registry option is set to 4, then either the item is deleted permanently or the user receives one of the following error messages:
- The item could not be deleted, it was either moved or already deleted, or access was denied.
- Operation Failed.
- Some items cannot be deleted. They were either moved or already deleted, or access was denied.
- Could not complete the deletion. The items may have been already deleted or moved.
- Quit Registry Editor.
- Restart Outlook.
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